DO YOU NEED TECHNICAL SUPPORT?
Find out our professional guide for all questions regarding your installation!
Do you need live/remote support?
We offer our customers the opportunity to receive phone support from our team. That’s why we will provide a remote maintenance connection to your system. Get fast and uncomplicated solutions for product questions!
After downloading the client, all you need is a connection code, which will be given to you over the phone by our support team.
Download and Portal Area
Here you will find your current downloads provided for you.
FAQ – Frequently Asked Questions
For questions about [FP]-LIMS and our DIA-versions such as DIA2000, DIA2000SE, [DIA] Basic, [DIA] Light
Where can I find the manual?
You can access our manual in various ways.
- In our software and web programs, you can call up a context-sensitive manual by pressing the “F1” key. (This function is not available in Windows XP)
- In the program and on Web, the PDF can be opened via the menu item “Show help” of the category “Help”. You have to configure the path to the manual in the system setup under “General System Fields”.
- You can also find the PDFs in the “Manuals” directory of your software or Web installation.
- If you cannot find a solution to your problem in our manual, please contact support.
My data-analyses are no longer reaching the FP-LIMS. What now?
First, report the problem to your IT department. The IT department will then check whether all [FP]-LIMS or DIA-version services are working. If all services are running correctly, open the services log (DIA-JS000.log). Any errors that may have occurred are documented in the record. If no solution to the problem is known, please contact support.
Is there a new version? Which version do I have?
You can find out the version of your software installation by calling the menu item “About…” of the category “Help”. With a maintenance contract, you can open the menu item “Release Notes” in the portal and read all changes up to the current version. If you do not have a maintenance contract, please contact support for information on an update.
I cannot create a print-format. How should I proceed?
If you need to print, you have to set a default printer. You can set the default printer in the Windows Control Panel under “Devices and Printers”. The Qualities dialog also requires a default printer to open and can, therefore, be used for testing.
How can I sort my data-analyses across multiple columns?
Just select the menu item “Analysis Table Formats” in the “Formats” category. Select the desired format and enter the desired sorting sequence in the “Sorting” column. You can use the detail with sorting one for sorting. The detail with sorting two will be applied afterword, and so on. In the column “Sorting falling” you can also decide whether the detail should be sorted falling (Z > A/ 9 > 0) or rising (A > Z/ 0 > 9). Save your changes and switch to the desired format in the overview. If you have already selected the changed format, switch to another format and back to update the view.
Why cannot the login to the FP-LIMS Web load the browser interface, but the login window does load again?
As a rule, the reason for this lies in the cache of the browser used. Empty the browser cache and restart the browser. If the problem persists, please contact support.
Why does FP-LIMS-Web not load a login dialog?
If only one image appears at startup instead of a sequence of images indicating loading, the Web components have not been loaded. Please contact your IT to solve the problem. In our Web installation there is a folder “ext-4-2-1” under “resources/lib”. If this folder does not exist or does not contain any files, look for an “ext-4-2-1.zip” in the directory. If the problem still persists, please contact support.
Why is the "Run Batch" macro instruction not available?
If the type is not available, a database entry is missing. Please contact your IT to add the entry manually. The corresponding SQL statement is: “INSERT INTO [dia].[dia].PLAUSIBILITY VALUES (N’BATCH_TYP’, N’EX’, Execute N’Batch’, Execute N’Batch’)” If you cannot enter entries in the database manually, or the problem still exists, please contact support.
Why does the FP-LIMS icon in the taskbar/windows bar disappear when I minimize the program?
The error only occurs with the Windows XP operating system. This operating system is no longer supported by our 2.5 version and may cause random errors during operation. We recommend switching to a current operating system.
Where can I find the log?
The log of the software-program and its services is usually located in the temporary files directory. However, you can change the path for the log files and the depth and lifetime of the log in the Terminal Setup menu of the Configuration category under the registration window.