LIMS Support durch geschultes Personal

LIMS Support: Technical support, hotline & solutions for product questions

The LIMS support team members are real LIMS experts who have an idea of the individual processes in the laboratories of manufacturing companies. They are not only trained to help with technical faults, but also provide training and take care of administration and server maintenance of your [FP]-LIMS.

All technical information, instructions, and tips on this page have been provided for you by our colleagues in Support.

This means for you:

You will get fast and reliable answers to your technical and professional questions about our LIMS software. And if things get really tricky, a reliably reachable hotline is available.

LIMS Support: Professional assistance for all questions regarding your installation

We support over 6000 installations worldwide using an efficient remote maintenance concept. In doing so, we accompany you continuously and in close cooperation on your way to success and beyond. Direct, solution-oriented, and fast communication – this is what makes our competent support! Your trust in us and your absolute satisfaction with our product is our top priority.

Thanks to the outstanding expertise of our team, Fink & Partner can always guarantee you the best possible support and holistic consulting. In addition, we also provide comprehensive project management / consulting support and accompany you through all project phases.

We are always at your side for all questions and problems. Convince yourself!

LIMS Support: Fast assistance & direct contact

Support-Ticket

Send us an email at [email protected] and a support ticket will be created for you automatically. This means for you that your request can be answered safely and quickly.

Live-Remote-Support

We would be happy to connect to your computer via remote access to view your task directly. Please download one of the following clients:

ISL-Online-Client

TeamViewer-Client

Support-Hotline

Your direct line to the support team is the telephone number +49 2823 41 998 16. For us, it is a matter, of course, to help quickly and competently.

Download & Portal Area

In our online portal you will find all downloads provided for you.

Installation, Roll-Out and Service

The service of our company goes beyond pure consulting and installation of the software. We accompany and support you competently in all project phases, from the very first step. We ensure a smooth installation and seamless integration into your system environment. Appropriate interfaces are preconfigured and can be individually extended as needed. User interfaces and settings can be precisely adapted to your requirements and subsequently further optimized according to your wishes.

An introductory training course provides your employees with the knowledge they need to work successfully with the program. In addition, our extensive support team and your personal contact person are always there for you, even after the [FP]-LIMS has been successfully put into operation.

Changes in the system, application questions, interfaces for new measuring and testing devices are all no problem for our experts.

If your field of activity expands or your needs change, the [FP]LIMS software can be effortlessly supplemented by additional modules and adapted by quick configuration. In this way, we guarantee you the most efficient solution for your business requirements.

  • Hotline: Personal contact person
  • Individual consulting on-site or via live/remote support
  • The modular structure enables easy expansion of the [FP]-LIMS software
  • Efficient remote maintenance tool for worldwide support
  • Many years of experience and comprehensive knowledge