A.F.: To sum up: What does a successful sales department need?
M.H.: At Fink & Partner GmbH, we all see ourselves as one team, and we are united by the goal to provide every customer with a suitable solution. As the sales department at Fink & Partner GmbH, we support our customers during the purchase of licenses and continue to provide personal service to our customers. I think this is a crucial factor that distinguishes our sales team from others.
M.K.: As my colleague, Mrs. Haack, and my colleague Mrs. Baumann, our IT project manager, have already mentioned, the IT industry is future-oriented. Therefore, it is essential always to offer a LIMS that follows market trends and satisfies the actual needs of the end-user. [FP]-LIMS is flexible standard software and is one of the IoT technologies that quickly adapt to the laboratory environment’s coming standards. This includes high configuration, user-friendliness, as well as great independence. A successful IT sales team quickly learns and understands customer needs and requirements and always looks to the future.
Personally, for me, a quote from Charles Lazarus is incredibly inspiring: “The best ideas come to me when I imagine that I am my own customer”. And this is exactly how I start each day at work.